A good few visitors have come across my blog searching for cancellation instructions/experiences, so here’s my take on it, having cancelled recently. This information is relevant to Setanta Sports UK & Ireland (not sure what process is in place for US / Australia), and it’s only for satellite (not NTL/UPC cable) customers.
Over a year ago, Setanta switched to a monthly contract (for new users, obviously), and it was then I joined, not wanting to commit to 12 months (given that Hurling and Rugby are my only sporting interests.
The rolling monthly contract requires 30 days notice. Notice served is effective from the next billing date. In other words you’ll always have to pay at least an other month’s subscription after serving your notice.
Up until recently, Setanta required written notice be posted (for Irish subscriptions anyway) to:
Setanta Sports DSAT
P O Box 182
However they now accept cancellation notices via email at email@example.com. You just need to quote your account number. You can find the account number on the written confirmation of your subscription that you got when you signed up, or you can ring Customer Care and get it by quoting your Sky Viewing card number (Services > System Details on your Sky menu).
If you want a discounted subscription for, usually, 3 months, you can ring customer care and explain you want to cancel. They’ll put you through to their Loyalty Team who will, invariably, offer you a reduced subscription for a number of months.
A bonus for all you on bundled call plans (cell/mobile, landline or VoIP). The geographical number (not the 0818 / 0845 which usually are not included in call bundles/plans) for the Loyalty Team is +441915013482 , but that probably changes a bit.