In a letter to his fans, Larry Mullen said
By the way, a note to those so-called U2 fans who are quick to accuse
U2 of unseemly behaviour, I’ve only got two words for you…

Cheers Larry. So not alone am I not a U2 fan, I’m also to go and F*** off, because you (and yours) decided to pick a technology partner who has clearly demonstrated an inability to perform the job, time and time again; who choose to charge one of the highest (if not the highest) commission in the service industry. How hard is it to get decent hardware to support a queuing system? Not that hard. Are ticketmaster up to the job? Clearly not. Is that U2 fans’ fault? Clearly not. Have they a right to complain at a crap decision by U2? Absolutely! Especially if they signed up to the farce that is premium membership of U2.com.

So Larry, I say 2 things to you:
1) Get some direction on how to treat your fan base
2) “F*** you right back”