So after a previous post, I’m still having the issue. Bank Of Ireland Business Online requires you to have 1 administrator user, and any number of regular users. The admin user has 2 passwords (of 8 characters+) which you must enter separately. Changing those passwords for me, to date, has been impossible.
Being a web guy, I decided to delve a little further in to the problem, and the solution is genius.
First off, BoL supports IE only. Back in 2002 (most code is dated then) they obviously made some attempt to support non-IE browsers as the code is littered with browser checks. However, the HTML (they claim 4.0, but it’s not) is about as valid as a winning lotto ticket you print at home. There is no reason I can see for BoL to be IE-only, other than to hire a student (who will usually know HTML better than whatever individual wrote this back in ’02). That’s for another day. BoL also tries to prevent you viewing their precious source (which does include passing the password you typed back in subsequent HTML documents!!), by disabling the context menu, making it trickier to get source for nested frames, but not impossible.
So, if your admin password is due for a change, then you sign in as the admin user, as normal, by entering the username & first password. Clicking Login will then prompt you for the second password, after which (assuming you got them right!) you get your 6 boxes (existing, new, confirm new for each password) to change your password.
Workaround (for us fee paying customers waiting on a fix for over 5 years): Change your passwords to uppercase before copying/pasting, or using virtual keyboard.